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One of the most useful things you can do on the internet is
save time paying bills, making payments, receiving payments and
generally moving money around.
The biggest rule is to make sure you can track what is
happening. For example, if you are receiving a bank transfer for
an eBay item you just sold, ask the buyer to use your eBay item number
as the detail in the transaction so you KNOW where the money came from.
Money is probably the biggest cause of problems I know of, or
at least disputes over who paid for what and to whom how much! DO
NOT ever rely on memory,.. sticky notes,.. bits of paper or any other
temporary measures which, despite best intentions, can get lost, put
somewhere too safe etc.
Email is great for tracking and communicating. Make your
emails clear and concise when talking about money (or anything!) and
make your life WAY easier! A sample of an email I might send is:
"Dear [username]
Thank you for bidding on and winning [item description], item number
[item number] on eBay today. I have recorded that the closing bid
as AUD$[amount]. By your profile, you are in Perth, W.A.; this
means postage will be AUD$[postage] resulting in a total of AUD$[total].
If you feel that this is in error, please email me immediately and we
can sort it out without fuss.
I am happy to receive payment for this item either through PayPal or
direct bank deposit. My paypal user name is XXXXXXXXXXXXXX and by
bank details are XXXXXXXXXXXXXX using the item number as the deposit
detail.
Would you please respond letting me know how you intend to send the
money and to what address (and any delivery instructions) I should send
the item. I will have the item on its way within a day of the
funds clearing and will leave feedback at that point. Would you be
so kind as to leave feedback once you have received the item too please?
If there are any problems, please just email me and I am sure we can
sort out pretty much anything straight away.
Have a great day,.. Craig"
A good rule when communicating about money or things that will
result in money moving is to ensure that all the details are repeated in
every email. A detailed email sent with lots of details and
answered with, "OK" as the total reply is not a good way to do business.
Include and confirm the details so you and the other party/s are totally
clear on what has been agreed to and what is happening. When you
repeat it back in your email, often things that might have slipped past
get noticed and fixed, this is another reason for being clear and
concise in these types of communications.
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